We offer free shipping on orders over $300. There is an $8.95 shipping charge on orders under $300. Case good items such as gloves, liquids, and other heavy disposable will incur a surcharge. The shipping surcharges on case good products are posted on the specific product pages. Free shipping cannot be combined with our free gift offers or any other promotions we are currently running.
*Anesthetics do not count towards free shipping or gift promotions.
If you have any questions about this or any other inquiries please email us at firstname.lastname@example.org.
PRIOR AUTHORIZATION IS NEEDED FOR RETURNS.
Simply contact our customer service department to arrange a return. Please comply with the following conditions:
- Returns must be accompanied by a copy of the original invoice, stating the reason for the return
- All returns must come back in original packaging, unopened and unmarked.
- Returns will be excepted within 30 days of receiving the product. Any Returns over 30 days are subject to a restocking fee
- Returns on equipment such as handpieces, ultrasonic machines, curing lights ect are not excepted. The manufacturer’s warranty does apply to any defects or malfunctions.
- Shortages or errors in shipments must be reported within 7 days of the receipt of the package.
- Shipping charges to apply to returns, unless it was a shipping error on our behalf
If the product you have ordered is defective or does not perform to your satisfaction, you may choose to receive credit, exchange or a refund.